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For Beatriz Mercado, It's All About Customer Service

Beatriz Mercado

Every working day for the past 13 years, Beatriz Mercado arose at 4 a.m. in order to get to her job as a Food Service Worker by 5:30 a.m. She spent four years in the cafeteria at Rideout Memorial Hospital, followed by nine years in the cafeteria at Fremont Medical Center, working the breakfast and
lunch shifts.

That arduous, early-bird schedule recently changed, however, when she was promoted to the position of Imaging Assistant in Imaging Services at Rideout Memorial Hospital where she doesn't have to clock in until 1 p.m. "Working the early shift in the cafeteria allowed me to be home with my kids after school," Beatriz says. "Now that they are 24, 22 and 16, I can work later hours. My husband works the night shift at a local elementary school, so he appreciates the fact that now we can be together in the mornings."

In spite of the early hours, Beatriz thoroughly enjoyed working in Food Service. "Over the years, I really got to know the people who came to the cafeteria - patients and their families, as well as physicians and staff," she explains. "I knew
pretty much what regular customers would be ordering, and I always tried to give them great customer service."

Born in Mexico, Beatriz moved to Los Angeles in 1988 before coming to Yuba City in 1991. "I really prefer the small-town atmosphere of Yuba City," she notes. "There are too many people in L.A. "

In her spare time, Beatriz enjoys walking her dogs - a Chihuahua-terrier mix and a Jack Russell terrier. As a "foodie," she also likes to visit Fisherman's Wharf in San Francisco, where she indulges her fondness for clam chowder and Ghirardelli chocolates.

At work these days, though, she is still tending to the needs of others. "Fremont-Rideout is really good about helping employees advance in their careers, and they provided excellent training for my new job," she says. "Now I register people for their X-rays and help make films and CDs of the images for them. It's still customer service - it's just not all about food."