Rideout Patient Rights & Responsibilities
Patient Bill of Rights
At Rideout Health, we pledge to treat all of our patients fairly and in
accordance with the following principles:
Access to Care
• You have the right to know the name of the licensed healthcare practitioner
acting within the scope of his or her professional licensure, who has
primary responsibility for coordinating your care, and the names and professional
relationships of physicians and non-physicians who will see you.
• You will be advised if the hospital/licensed healthcare practitioner
acting within the scope of his or her professional licensure proposes
to engage in or perform human experimentation affecting your care or treatment.
You have the right to refuse to participate in such research projects.
• You may have a family member (or other representative of your choosing)
and your own physician notified promptly of your admission to the hospital.
• You have the right to appropriate assessment and management of your
pain, information about pain, pain relief measures and to participate
in pain management decisions. You may request or reject the use of any
or all modalities to relieve pain, including opiate medication, if you
suffer from severe chronic intractable pain. The doctor may refuse to
prescribe the opiate medication, but if so, must inform you that there
are physicians who specialize in the treatment of pain with methods that
include the use of opiates.
• You have the right to reasonable continuity of care and to know
in advance the time and location of appointments as well as the identity
of the persons providing the care.
• You will not be denied appropriate care on the basis of sex, economic
status, educational background, race, color, religion, ancestry, national
origin, sexual orientation, gender identify/expression, disability, medical
condition, marital status, age, registered domestic partner status, genetic
information, citizenship, primary language, immigration status (except
as required by federal law) or the source of payment for care.
Respect and Dignity
• You have the right to considerate and respectful care, and to be
• You have the right to respect for your cultural, psychosocial, spiritual,
and personal values, beliefs and preferences.
• You have the right to make decisions regarding medical care, and
receive as much information about any proposed treatment or procedure
as you may need in order to give informed consent or to refuse a course
of treatment. Except in emergencies, this information shall include a
description of the procedure or treatment, the medically significant risks
involved, alternate courses of treatment or non-treatment and the risks
involved in each, and the name of the person who will carry out the procedure
• You have the right to request or refuse treatment, to the extent
permitted by law. However, you may not demand inappropriate or medically
unnecessary treatment or services. You have the right to leave the hospital
even against the advice of members of the medical staff, to the extent
permitted by law.
• You have the right to formulate advance directives. This includes
designating a decision maker if you become incapable of understanding
a proposed treatment or become unable to communicate your wishes regarding
care. Hospital staff and practitioners who provide care in the hospital
shall comply with these directives. All patients’ rights apply to
the person who has legal responsibility to make decisions regarding medical
care on your behalf.
• You have the right to be informed by the physician, or a delegate
of the physician, of continuing health care requirements and options following
discharge from the hospital. You have the right to be involved in the
development and implementation of your discharge plan. Upon your request,
a friend or family member may be provided this information also.
• You have the right to designate a support person, as well as visitors
of your choosing, to assist you with decision-making. You may have your
wishes considered, if you lack decision-making capacity, for the purposes
of determining who may visit. The method of that consideration will comply
with federal law and be disclosed in the hospital policy on visitation.
At a minimum, the hospital shall include any persons living in your household
and any support person pursuant to federal law.
Privacy and Confidentiality
• You have the right to have your personal privacy respected. Case
discussion, consultation, examination and treatment are confidential and
should be conducted discreetly. You have the right to be told the reason
for the presence of any individual. You have the right to have visitors
leave prior to an examination and when treatment issues are being discussed.
Privacy curtains will be used in semi-private rooms.
• You have the right to confidential treatment of all communications
and records pertaining to your care and stay in the hospital. You will
receive a separate “Notice of Privacy Practices” that explains
your privacy rights in detail and how we may use and disclose your protected
• You have the right to receive care in a safe setting, free from
mental, physical, sexual or verbal abuse and neglect, exploitation or
harassment. You have the right to access protective and advocacy services
including notifying government agencies of neglect or abuse.
• You have the right to be free from restraints and seclusion of any
form used as a means of coercion, discipline, convenience or retaliation by staff.
Information and Communication
• You have the right to interpreter services, if you do not speak
or understand English.
• You have the right to receive information about your health status,
diagnosis, prognosis, course of treatment, prospects for recovery and
outcomes of care (including unanticipated outcomes) in terms you can understand.
You have the right to effective communication and to participate in the
development and implementation of your plan of care. You have the right
to participate in ethical questions that arise in the course of your care,
including issues of conflict resolution, withholding resuscitative services,
and foregoing or withdrawing life-sustaining treatment.
• You have the right to reasonable responses to any reasonable requests
made for service.
• You have the right to know which hospital rules and policies apply
to your conduct while a patient.
• You have the right to examine and receive an explanation of the
hospital’s bill regardless of the source of payment.
• You have the right to know if something goes wrong with your care.
• You have the right to file a grievance. If you want to file a grievance
with this hospital, you may do so by writing or by calling:
Risk Management, Rideout Health
726 Fourth Street, Marysville, CA 95901
530.749.4361 – or 530.632.0950 (cell)
... The grievance committee will review each grievance and provide you
with a written response within 7 days. The written response will contain
the name of a person to contact at the hospital, the steps taken to investigate
the grievance, the results of the grievance process, and the date of completion
of the grievance process. Concerns regarding quality of care or premature
discharge will also be referred to the Utilization and Quality Control
Peer Review (PRO). If the grievance cannot be resolved within 7 days,
a letter will be sent to indicate when resolution can be expected. A follow
up letter will be sent with the closure information.
•. You have the right to file a complaint with the state Department
of Public Health regardless of whether you use the hospital’s grievance
process. The California Department of Public Health’s phone number
and address is:
California Department of Public Health
126 Mission Ranch Blvd
Chico, CA 95926
This Patient Rights document incorporates the requirements of The Joint
Commission; Title 22, California Code of Regulations, Section 70707; Health
and Safety Code Sections 1262.6, 1288.4, and 124960; and 42 C.F.R. Section
482.13 (Medicare Conditions of Participation). The Joint Commission’s
telephone number and address are:
Joint Commission Resources
1515 West 22nd Street, Suite 1300W
Oak Brook, Illinois 60523
Understanding Your Health Record Information
Protecting Your Privacy
Rideout Health adheres to all HIPAA privacy regulations as described in
the “Joint Notice of Privacy Practices for Medical Information.”
Your Medical Record
Each time you visit a hospital, physician or other healthcare provider,
the provider makes a record of it. Typically, this record contains your
health history, current symptoms, examination and test results, diagnoses,
treatment and a plan for future care or treatment. This information, often
referred to as your medical record, serves as a:
•. Basis for planning your care and treatment
•. Means of communication among health professionals who care for you
•. Legal document describing the care you received
•. Means by which you or a third-party can verify that you received
the services billed
•. Tool in medical education
•. Source of information for public health officials
•. Tool to assess the appropriateness and quality of care you received
•. Tool to improve the quality of healthcare and achieve better patient outcomes
Understanding what is in your health record
Ensure its accuracy and completeness
•. Understand where, when, why and how others may access your health records
•. Make informed decisions about authorizing disclosure to others
•. Better understand the health information rights
We have a legal duty to safeguard your protected health information
We are legally required to protect the privacy of your health information.
We call this information “protected health information,” or
“PHI” for short. It includes information that can be used
to identify you. We collect or receive this information about your past,
present or future health condition to provide health care to you, or to
receive payment for this health care. We must provide you with this notice
about our privacy practices that explains how, when, and why we use and
disclose your health information. With some exceptions, we may not use
or disclose any more of your health information than is necessary to accomplish
the purpose of the use or disclosure. We are legally required to follow
the privacy practices that are described in this notice.