These patient comments illustrate the high quality of care provided in
the emergency room at Rideout Memorial Hospital. And we just keep getting better.
This year, we are on track to treat more than 53,000 patients - a 47% increase
since 2004. During that same time frame, we have cut patient waiting time
in half. Every patient is examined as soon as possible by a doctor or
a physician assistant who also orders necessary lab tests and X-rays.
In addition, the ER has hired more physicians, nurses and technicians
to keep up with increasing patient volume. We have also significantly
reduced the "door-to-admission" time for the hospital patients
admitted through the ER.
Under Medical Director Dr. Robert Plass, the ER has teamed up with other
departments to create an Emergency Process Improvement Committee. In just
one short year, this team has:
- Improved lab and radiology result turnaround times.
- Streamlined the registration process.
- Increased housekeeping services.
- Made food available for patients on site in the ER.
"These changes help to shorten wait times, improve care and increase
patient satisfaction," says Dr. Plass. "Plans are also in the
works for expansion to provide more privacy. Our goal is to continue to
improve the entire patient experience." As one patient noted: "Care
has definitely improved. Keep up the good work!" We intend to do
In an emergency, dial 9-1-1 or seek treatment at Rideout Emergency Department,