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Paying Your Bills at Fremont-Rideout Health Group

Click here for a downloadable brochure about paying for your care

Pre-Registration and Insurance Verification Services

If your service is scheduled in advance, we will attempt to verify your insurance eligibility, authorization requirements for your specific services, and determine your financial liability for the services. If your insurance requires a pre-certification, we will attempt to obtain all required clinical information from your physician to confirm the authorization is obtained prior to your arrival for services. If we are unable to obtain a pre-certification, we may need to cancel or reschedule your services.

The Admissions, pre-registration and insurance verification department is open M-F., 8AM-5PM. For questions regarding co-payments and outstanding deductibles on covered services you may call (530) 749-4402. To determine if services are covered, please contact your insurance carrier.

Insurance and Self-Pay

FRHG expects your co-pay deductible, co-insurance, and/or self pay discounted rate to be paid at the time of service. Please be prepared to pay your co-payment when you check in. Payments can be made by cash, credit cards or personal checks.

Your insurance coverage is a contract between you and your insurance company. Benefits will vary depending upon the type of insurance policy you carry. If you are unsure of your co-payment responsibility please contact your insurance plan.

If you are an inpatient our Insurance Verification Staff will obtain the deductible information at the time they check your eligibility.

Medicare/Medi-Cal

FRHG is a Medicare-Medi-Cal provider. Medicare and Medi-Cal patients must present their current cards at the time of service.

Medicare patients are requested to pay their deductible at the time of admission. If not paid, supplemental insurance eligibility must be verified.

We are required by Medicare to check the diagnosis information that your ordering physician has provided with the specific test or procedure they have ordered when you are scheduled for an Outpatient service. In some cases Medicare will not pay for service because they feel that the diagnosis does not support the need for the test or service requested by your physician.

If You Are Scheduled for an Inpatient Admission

Your physician will make the necessary arrangements for your admission and will notify you of the time you are to check in at the designated check area. At the designated time, you should report to the Admissions Office at the location that you will have your service. A service representative will carefully guide you through the check-in process.

Your representative will confirm your address, telephone, place of employment and insurance information. Please have your insurance card(s) and proof of identification available. Financial arrangements for your care will be handled at this time if it has not been previously done. If your insurance does not cover the entire cost of your care, you will be asked to pay the remainder at the time services are rendered. Or prior to service, we will help you work out special payment arrangements. You will be asked to review and sign forms required by State and Federal Regulations.

If You Are Scheduled for an Outpatient Test or Procedure

If you have a physician's order for an outpatient test or procedure, please bring it with you the day of your test. You should report to the Admissions Office on the campus where you will have service. A service representative will carefully guide you through the check in process.

Your representative will confirm your address, telephone, place of employment and insurance information. Please have your insurance card(s) and proof of identification available. Financial arrangements for your care will be handled at this time if it has not been previously done. If your insurance does not cover the entire cost of your care, you will be asked to pay the remainder at the time services are rendered. Or prior to service, we will help you work out special payment arrangements. You will be asked to review and sign forms required by State and Federal Regulations.

You Will Receive a Separate Bill for Certain Services

Your hospital bill will not include charges for:

  • Physicians (you will receive separate bills for each doctor who sees you)
  • Laboratory
  • X-Ray & Imaging

Receiving Care in Rideout Emergency Department

If you visit Rideout Emergency Department, you will receive care according to your condition. If you are not seriously ill or injured, you will be seen in the order of your arrival. All patients of Rideout Emergency receive the medical review necessary. This is true whether or not you have the ability to pay for your care. Through this policy, we comply with federal law.

If you need any assistance in paying your medical bills, ask to speak with one of our financial counselors. They will help you figure out if you quality for any programs that could help. This service is free.

If you are uninsured, BUT MORE THAN 250% of the federal poverty level, we will accept a fixed payment for your care. This payment is intended to cover the costs of providing services to our patients, plus a margin, which is money we need to reinvest in the community (new buildings, equipment, salaries for employees, etc)

Service Prepayment for Self-Pay Patients/Non-Emergent Procedures

If you are receiving non-emergency services, you will be asked for payment of your estimated liability prior to the appointment. Prompt pay discounts are available for those who quality. To learn more contact (530) 740-1910.

Understanding Your Bills

Do you have questions about your hospital bill? We can help. You'll find answers to some common questions below. If you have other concerns about billing and/or payments, please don't hesitate to give us a call at (530) 740-1910. Our Customer Service representatives are available M-F, 8AM-5PM.

Making Payments

If you would like to make a payment on your bill, please write your patient number on your check or money order and send it to:

Rideout Health Group
726 4th Street
Marysville, CA 95901

Frequently Asked Questions

Who will bill my insurance?
Hospitals will bill your insurance company if you have given them the correct insurance information.

What if I cannot pay?
Rideout Health Group has ways to help patients. If you need help, please call the Financial Assistance office at 530 740-1910. Among the ways FRHG can help are:

  • Hospital Financial Assistance: FRHG can provide free or reduced price care if you qualify based on your income. Financial assistance can help with hospital bills for inpatient or outpatient care. FRHG will help you find out if you qualify for financial assistance and help is offered to people with and without insurance.
  • Insurance Programs: FRHG can help you apply for public insurance programs such as Medicare and Medi-Cal. These programs may help you with your current bill and will help you pay for health needs in the future.
  • Payment Plans: If you need to pay your bill over time, FRHG can usually help you set up an appropriate payment plan.

Who do I call for help?
If you have questions about your bill, you should contact the Admissions/Billing office 530 740-1910.

Why did I receive a separate lab, doctor, or ambulance bill?
Many doctors, ambulance companies, and labs are separate businesses with their own billing and account procedures. State law requires a hospital to provide patients with a list of the groups that regularly provide care for patients at that hospital and from whom the patient may receive a bill. Ask FRHG's Admission/Billing office for this list.

Why did I receive a bill from a doctor I did not see?
FRHG often consults with specialized doctors as part of caring for patients. Often these specialists are sent items such as lab tests or X-rays for their expert review. You will receive a bill directly from those doctors for their work.

What if my hospitalization is the result of an accident?
If you had a non-work related accident, FRHG will ask you for information about other insurance, like car insurance. If your accident or illness is work-related, FRHG will bill your employer's workers' compensation program. You must fill out the paperwork they need.

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