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Patient Guide

You have the right to:

  • Considerate and respectful care, and to be made comfortable. You have the right to respect for you cultural psychosocial, spiritual and personal values, beliefs and preferences.
  • Have a family member (or other representative of your choosing) and your own physician notified promptly of your admission to hospital.
  • Know the name of the physician who has primary responsibility for coordinating your care and the names and professional relationships of other physicians and non-physicians who will see you.
  • Receive information about your health status, diagnosis, prognosis, course of treatment, prospects for recovery and outcomes of care (including unanticipated outcomes) in terms you can understand. You have the right to effective communication and to participate in the development and implementation of your plan of care. You have the right to participate in ethical questions that arise in the course of your care, including issues of conflict resolution, withholding resuscitative services, and foregoing or withdrawing life-sustaining treatment.
  • Make decisions regarding medical care, and receive as much information about any proposed treatment or procedure as you may need in order to give informed consent or to refuse a course of treatment. Except in emergencies, this information shall include a description of the procedure or treatment, the medically significant risks involved, alternate courses of treatment or non-treatment and the risks involved in each, and the name of the person who will carry out the procedure or treatment.
  • Request or refuse treatment, to the extent permitted by law. However, you do not have the right to demand inappropriate or medically unnecessary treatment or services. You have the right to leave the hospital even against the advice of physicians, to the extent permitted by law.
  • Be advised if the hospital/personal physician proposes to engage in or perform human experimentation affecting your care or treatment. You have the right to refuse to participate in such research projects.
  • Reasonable responses to any reasonable requests made for service
  • Appropriate assessment and management of your pain, information about pain, pain relief measures and to participate in pain management decisions. You may request or reject the use of any or all modalities to relieve pain, including opiate medication, if you suffer from severe chronic intractable pain. The doctor may refuse to prescribe the opiate medication, but if so, must inform you that there are physicians who specialize in the treatment of severe chronic pain with methods that include the use of opiates.
  • Formulate advanced directives. This includes designating a decision maker if you become incapable of understanding a proposed treatment or become unable to communicate your wishes regarding care. Hospital staff and practitioners who provide care in the hospital shall comply with these directives. All patients' rights apply to the person who has legal responsibility to make decisions regarding medical care on your behalf.
  • Have personal privacy respected. Case discussion, consultation, examination and treatment are confidential and should be conducted discreetly. You have the right to be told the reason for the presence of any individual. You have the right to have visitors leave prior to an examination and when treatment issues are being discussed. Privacy curtains will be used in semi-private rooms.
  • Confidential treatment of all communications and records pertaining to your care and stay in the hospital. You will receive a separate "Notice of Privacy Practices" that explains your privacy rights in detail and how we may use and disclose your protected health information.
  • Receive care in a safe setting, free from mental, physical, sexual or verbal abuse and neglect, exploitation or harassment. You have the right to access protective and advocacy services including notifying government agencies of neglect and abuse.
  • Be free from restraints and seclusion of any form used as a means of coercion, discipline, convenience or retaliation by staff.
  • Reasonable continuity of care and to know in advance the time and location of appointments as well as the identity of the persons providing care.
  • Be informed by the physician, or a delegate of the physician, of continuing health care requirements and options following discharge from the hospital. You have the right to be involved in the development and implementation of your discharge plan. Upon your request, a friend or family member may be provided this information also.
  • Know which hospital rules and policies apply to your conduct while a patient.
  • Designate visitors of your choosing, if you have decision-making capacity, whether or not the visitor is related by blood or marriage unless:
    • No visitors are allowed.
    • The facility reasonable determines that the presence of a particular visitor will endanger the health or safety of a patient, a member of the health facility staff or other visit to the health facility, or would significantly disrupt the operations of the facility.
    • You have told the health facility staff that you no longer want a particular patient to visit.
    • However a health facility may establish reasonable restrictions upon visitation, including restrictions upon the hours of visitation and numbers of visitors.
  • Have your wishes, considered, if you lack decision-making capacity, for the purposes of determining who may visit. The method of that consideration will be disclosed in the hospital policy on visitation. At a minimum, the hospital shall include any persons living in your household.
  • Examine and receive an explanation of the hospital's bill regardless of the source of payment.
  • Exercise these rights without regard to sex, race, color, religion, ancestry, national origin, age, disability, medical condition, marital status, sexual orientation, educational background, economic status or the source of payment for care.
  • File a grievance. If you want to file a grievance with this hospital, you may do so by writing or calling: Patient Advocate (Director of Nursing and Ancillary Quality) Fremont-Rideout Health Group, Rideout 726 4th Street, Yuba City, CA 95991 - 530 749-4361.

The Grievance Committee will review each grievance and you will be provided with a written response. In most cases, a grievance should typically be resolved within seven days. The written response will contain the name of a person to contact at the hospital, the steps taken to investigate the grievance, the results of the grievance process and the date of completion of the grievance process. Concerns regarding quality of care or premature discharge will also be referred to the appropriate Utilization and Quality Control Peer Review Organization (PRO).

  • File a complaint with the State Department of Health Services regardless of whether you use the hospital's grievance process. The State Department of Health Services' phone number and address are: California Department of Health Services: Licensing and Certification,126 Mission Ranch Boulevard, Chico, CA 95926-2186. 530 895-6711.

Patient Responsibilities

It is the philosophy of Fremont-Rideout Health Group to identify and communicate necessary patient responsibilities in order to facilitate a working partnership for the provision of patient care.

  • A patient, or patient's parent, guardian or conservator has the responsibility to provide to the best of his knowledge, accurate and complete information about present complaints, past illnesses, hospitalizations, medications and other matters relating to his health. He has the responsibility to report unexpected changes or perceived risks in his condition to the responsible practitioner.
  • A patient, or patient's parent, guardian or conservator, is responsible for asking questions when they do not understand information relating to their care.
  • A patient, or patient's parent, guardian or conservator, is responsible for following the treatment plan recommended by the practitioner primarily responsible for his care. This may include following the instructions of nurses and allied health personnel as they carry out the coordinated plan of care and implement the responsible practioners' orders, and as they enforce the applicable hospital rules and regulations. Patients and family should express any concerns they have about their ability to follow the proposed course of treatment; the hospital, in turn will make every effort to adapt the plan to the patient's needs or limitations. When such adaptations are not recommended, the patient and family should understand the consequences of failing to follow the recommended course of treatment, or of using other treatments.
  • If you should have a problem, it is your right to communicate that information to the Hospital Administration. You may do so by: Telling your nurse or staff member; Asking to see the supervisor; Voicing your grievance directly to the Administrative Office; Mailing a patient survey form.
  • All problems will be investigated, and we will make every attempt to respond to your concerns.
  • A patient, or patient's parent, guardian or conservator, is responsible for keeping appointments and when he/she is unable to do so for any reason, for notifying the responsible practitioner or the hospital.
  • A patient, or patient's parent, guardian or conservator, is responsible for following hospital rules and regulations affecting patient care and conduct.
  • A patient, or patient's parent, guardian or conservator, is responsible for respecting the rights of other patients, staff and physicians. They are expected to be considerate of other patients and hospital personnel by not making unnecessary noise, smoking, or causing distractions. Patients and their families are responsible for respecting the property of other persons and that of the hospital.

Patient Privacy

Fremont-Rideout Health Group adheres to all HIPAA privacy regulations as described in the "Joint Notice of Privacy Practices for Medical Information."

Patient Complaining/Grievance Process

It is the policy of Fremont-Rideout Health Group to provide for a systematic approach to resolving conflicts that may arise concerning the care of a patient. Patients have the right to communicate complaints regarding the care received, to have those complaints investigated and, when possible, resolved. Patient complaints will in no way affect future access to health care. Any patient and/or designated representative who presents a conflict in the care the patient is receiving, shall be encouraged to address that issue with the direct patient care provider, the department manager or designee, or an administrative representative.

Advance Directives

Our primary focus is representing each patient's dignity. You have the right to make decisions about your health care and to have your health care choices known and honored. You can state your preferences in advance so that we know how you would want to be treated if you ever become unable to speak for yourself.

To put your preferences in writing you can complete an Advance Health Care Directive (AHCD) and have a copy of the Directive placed in your hospital medical record. AHCD forms are available upon request.

Ethical Questions/Concerns

There is an Ethics Committee, which can be consulted at the request of the patient and/or his/her representative, should there be any ethical concerns regarding care during hospitalization. This committee helps patients, families and health care providers better understand ethical issues during patient care. A committee may be consulted by a request to the attending physician, nurse or social worker.

Pain Management Services

All patients have the right to appropriate assessment and management of pain. Pain relief is an important part of your medical care. The health professionals at FRHG will work with you to help manage any pain that you may have during your stay. It may not be possible to keep you pain free, but as a team working with you, we will try to reduce or relieve our pain. Pain management services are available to all patients, including laboring women.

What Can You Do To Help?

  • Ask the doctors or nurses what to expect - you may want to write down your questions.
  • Discuss pain control options with your doctors and nurses. Let your doctor or nurse know what has worked well in the past. Let them know any concerns you have about pain medications, and side effects.
  • Report any perceived unsafe conditions to the department supervisor or your caregiver.

Your Accommodations

Rideout Memorial Hospital offers semi-private (double occupancy) rooms. A few private rooms are available for medical necessity or at the patient's request (for additional fee). We will strive to honor your preference. On occasion, however, alternate arrangements may be necessary due to physicians orders or prevailing conditions. Room transfer requests should be made through nursing staff and will be carried out as soon as possible.

Women and Infants Services at Fremont Medical Center offers eighteen spacious private rooms, comfortable chairs, and room for family and couplet care.

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